by KATE SNOW and CYNTHIA MCFADDEN | DEC 11 2017

Alex Crotty was just 11 when things started feeling wrong.

It wasn’t just a matter of being unhappy. She always felt empty and miserable — never content or connected to other children. For years, she suffered alone, filled with shame. She switched schools, but that didn’t help.

“I didn’t feel unloved. I just felt numb to the world. Like, I was surrounded by great things, but just I couldn’t be happy. And I didn’t know why that was,” Alex told NBC News.

Finally, at 14, she decided to break her silence. “I can’t feel anything,” Alex simply told her mother, Heather Olson of New York. “So she just gave me a hug, cradled me in her arms on the bed, and was like, ‘Well can you feel me? Can you feel my love?'”

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